The Parent Communications Rep works cooperatively as members of the HOC Senior Staff team and as the leading point of contact with campers, their parents, and HOC staff. The PCR is responsible for the initial contact of all first-time campers and their parents within the 48 hrs of camp through email or phone, they also take lead on serious camper issues and other campers satisfaction related issues as they arise through the summer.
The PCR work closely with all staff teams to ensure camper health and well-being while at HOC.
DAILY / WEEKLY RESPONSIBILITIES
- Provide care to our campers that reflect the standards and guidelines of the Hockey Opportunity Camp Code of Conduct.
- Be the main source of communication between parents and campers when campers are at camp.
- Dealing one on one with camper parents via phone and/or email.
- Ensure that safety and health regulations are strictly adhered to
- Ensure that campers and staff with birthdays are properly recognized.
- Be an active participant in the camp community.
- Manage and proactively resolve parent inquiries & requests ensuring efficient and timely response to email and telephone enquiries on a daily basis.
- Maintain daily “Parent Communication Log” recording all requests and inquiries from the parent community and subsequent actions and resolutions.
- Provide continuous camper status updates with Camp Directors for all campers of “concern”.
- Participate twice daily in individual action plans for campers of concern related to health or behaviour with Camp Directors & relevant Directing staff.
- Proactively communicate with parents of campers requiring the services of the Health Care Team for incidents of a more serious nature. Including initial contact, regular status updates and the campers return to the regular program.
- Manage the identification of new campers at Sunday check in, verifying correct contact and emergency contact information of the camper (phone/email).
- Support the execution of the First 48 HR Program ensuring an email is sent / call made to parents of first-time campers during their first 48 hours at camp.
- Transport campers to clinic appointments and to the Hospital/Urgent Care facility as required
- Be available to assist Camp Directors as required or when schedule allows.
- Maintain a presence in the camp community as a role model and mentor for fellow staff.
- Assist with Saturday check out when assigned
- Assist with Sunday camper registration.
- Complete weekly assigned administrative duties as scheduled. (Office shift,
Coaches Corner, nightly rounds etc. Approximately 2-4 duties per week depending as required.
- Attend and assist in the facilitation of every Thursday evening staff meeting when required.
- Carry an assigned radio and be available in case of an emergency at all times.
- Make any transportation runs (ie. clinic / hospital) that are required, provided that you are free at the time.
- Complete 1- 2 duty weekends that may include Friday/Saturday curfew sign in, Saturday Check out, and Hold Over supervision.
- Complete Program report and update program manual at the end of the summer.
To ensure that we are able to schedule Duty Weekends around Saturday Evening Supervision responsibilities, Directors need to be flexible around their personal schedule. Weekly time off will be scheduled each week that may include mornings, afternoons, or additional weekends free of assigned duties.
- Other duties as assigned.
- Directors can expect between 8-10 hrs of scheduled duties daily not including other duties as assigned based on program needs.
ALL STAFF RESPONSIBILITIES
- All staff are required to deliver every day our Brand Promise “Best Summer Of Your Life” in each camper and staff interaction. Guided by our four core principles, Community, Leadership, Accountability, and Performance.
- All staff are expected to abide by and enforce camp guidelines of respect. These are the rules and expectations of behaviour implemented to maintain a fun and safe camp environment.
- All staff are responsible for the safety and security of each camper in their care. Staff are to follow prescribed program standards and lesson plans in order to ensure the highest level of care and instruction.
- Attendance for all staff to the June orientation week training is mandatory. This training period is where each staff will receive essential employment information and training for a successful summer experience.
- Leadership and Participation in camp wide special events (All Camps, Friday Campfire, Program Demonstrations) and weekly meetings are an expectation of all staff members.
- The dynamic nature of summer camp demands each staff understand that additional duties may be assigned as required.
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