Parent Communications Representative

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--IMPORTANT NOTE: Prior to applying for 2021 HOC Staff, all staff candidates must click here to review the latest HOC Covid-19 Plan and potential implications to all staff job descriptions --

Job Title: Parent Communications Representative / Counselling Director Assistant
Report To: Administrative /Counselling Director
Number of Positions Available: 1


Parent Communications Representative (PCR) Role

The Parent Communications Representative (PCR)  is required over the four months of the Spring and Summer Employment Period and encompasses two sets of responsibilities; one in the Spring and one in the Summer. During the Spring, the PCR acts as a general assistant for various administrative duties at HOC. During the summer, the PCR switches over to a communication liaison between campers and parents, in addition to various summer administrative tasks.

Specifically, the PCR summer responsibilities involve working cooperatively amongst members of the Senior Staff Team as the leading point of contact with campers, their parents, and HOC staff. The PCR is responsible for the initial contact of all first-time campers and their parents within the first 48 hrs of camp through email or phone, and they may also be asked to step in on serious camper issues and other camper satisfaction-related issues as they arise through the summer. The PCR works closely with all staff teams to ensure camper health and well-being while at HOC. 

This combined role is a designated office position, with increased camper and staff interaction throughout the summer months.

Counselling Director Assistant Role

Working as a member of the HOC Counselling team, the Counselling Director Assistant’s main role is to support and improve the effectiveness of HOC’s counselling program. This role is facilitated by establishing clear and concise goals, as well as supervising and evaluating staff counselling techniques. The Counselling Director Assistant will work closely with the Counselling Director and each of the 6 Section Heads to train and supervise counselling staff in their roles, as well as oversee camper safety and discipline concerns. Assistants are responsible for enforcing the safety requirements of each program ensuring that all participants use equipment properly and follow safety standards. This includes providing care to our campers that reflects the standards and guidelines of HOC’s Child Care Practices.

DAILY / WEEKLY RESPONSIBILITIES

  • Spring Duties
    • Be available in the office to answer phone calls, respond to emails, etc.
    • Assist with the registration of campers.
    • Assist with general administrative tasks to help prepare for summer.
    • Communicate with summer staff prior to Orientation Week.
    • Participate in the June Family Day Open House.
    • Other duties as assigned.
  • Summer Duties
    • Assist the Administrative Director with weekly tasks as required.
    • Assist the Program & Counselling Directors with weekly administrative tasks as required.
    • Be available to assist Camp Directors as required or when schedule allows.
    • Assist with all aspects of camper registration, check-ins, and check-outs when required.
    • Assume the responsibility of Parent Communications Representative.
      • Be the main source of communication between parents and campers when campers are at camp.
      • Support the execution of the First 48 HR Program ensuring an email is sent/call made to parents of first-time campers during their first 48 hours at camp.
      • Manage and proactively resolve parent inquiries & requests ensuring efficient and timely response to email and telephone enquiries on a daily basis.
      • Work directly with Section Heads / Counselling Director to facilitate camper communication.
    • Facilitate the management of all Lost & Found items.
    • The PR must keep all staff, camper and HOC business-related information confidential and private, in adherence to HOC’s Privacy Policy.
    • Assist with facilitating Section Head meetings as required.
    • Assist Section Heads with camper related issues.
    • Assist Counselling Director with camper discipline and camper dismissal issues.
    • Work with Counselling Director and Section Heads to produce three formal written evaluations of all counselling staff; at the end of weeks #2, #4 and #6.
    • Review camper and parent survey results weekly. Follow up on issues with parents/campers/staff identified in survey. 
    • Work with Counselling Director to Assign and supervise Saturday/Sunday counsellor cabin clean-up duties.
    • Work closely with the Head of Staff Development to provide mentorship and support for all first-year HOC Staff.
  • Sr Staff Team Responsibilities
    • Reinforce the camp philosophy, policies, and standards by acting as a role model to the staff and being an active participant in the camp community.
    • Provide leadership and guidance to staff and campers.
    • Improve the effectiveness of the Counselling program by establishing clear and concise goals.
    • Ensure staff provide care to our campers that reflect the standards and guidelines of HOC’s Child Care Practices.
    • Accept responsibilities to maintain the Master Camp timetable.
    • Ensure that proper equipment use and safety rules are followed by staff.
    • Work with Section Heads and Counsellors to create and execute camp programming that is age-appropriate, productive, and fun.
    • Attend, organize and facilitate sessions and programming for Staff Orientation Week in late June.
    • Attend the Senior Staff Training Weekend in late June.
    • Participate in and take a leadership role in the training for land search and rescue procedures and assume a leadership role during a land emergency.
    • Carry an assigned radio and be available in case of an emergency at all times.
    • Assist with all Sunday camper check-ins.
    • Make any transportation runs (ie. Clinic / Hospital) that are required, provided that you are free at the time.
    • Complete a Counselling report and update counselling manual at the end of the summer.
    • Complete 1- 2 duty weekends that may include Friday/Saturday curfew sign in, Saturday check-out, and holdover supervision. Duty weekends will be assigned in advance and must be adhered to.
    • Complete weekly Sr Staff duties as scheduled. (Office shift, Coaches Corner, nightly rounds, etc.). Approximately 2-4 duties per week depending as required.
    • The PCR / Assistant Counselling Director can expect between 8-10 hrs of scheduled duties daily not including other duties as assigned based on program needs.

ALL STAFF RESPONSIBILITIES

  • All staff are required to deliver every day our Brand Promise “Best Summer Of Your Life” in each camper and staff interaction. Guided by our four core principles, Community, Leadership, Accountability, and Performance.
  • All staff are expected to abide by and enforce camp guidelines of respect. These are the rules and expectations of behaviour implemented to maintain a fun and safe camp environment.
  • All staff are responsible for the safety and security of each camper in their care. Staff are to follow prescribed program standards and lesson plans in order to ensure the highest level of care and instruction.
  • Attendance for all staff to the June orientation week training is mandatory. This training period is where each staff will receive essential employment information and training for a successful summer experience.
  • Leadership and participation in camp-wide special events (Evening Program, All Camp Activities, Campfires, and Friday Finale) and weekly meetings are an expectation of all staff members.
  • The dynamic nature of summer camp demands each staff understand that additional duties may be assigned as required.

SUMMER BENEFITS AND TIME OFF

  • Room & Board Provided.
  • Weekly Staff Hockey & Water Skiing.
  • Assistants are allowed one weekend off. This is scheduled with the Camp Director at the beginning of the summer. To ensure that we are able to schedule Duty Weekends around Saturday Evening Supervision responsibilities, the PR needs to be flexible around their personal schedule. Weekly time off will be scheduled each week that may include mornings, afternoons, or additional weekends free of assigned duties.
  • Access to program and recreation equipment.
  • An experience that will last a lifetime.

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EMPLOYMENT PERIOD

Staff Orientation / Training: TBD
Employment Period: May 1 – August 28, 2021
Optional Employment: Week #9 August 29 – September 4, 2021
Wages: Summer wages vary depending on age, qualifications, and experience of applicants. Room and board are included.


REQUIRED QUALIFICATIONS

  • Minimum 19 years of age
  • Completed at least one year of a relevant post-secondary school program.
  • Recommended minimum of Bronze Cross or NL swimming qualification (but not required).
  • Current certificate of Emergency First Aid & CPR.
  • Respect in Sport certification.
  • Valid G driver’s license.
  • Genuine interest in working with children.
  • Experience working with children of varied ages (specific camp experience an asset).
  • Must be enthusiastic, energetic, and positive.
  • Exceptional communication skills – verbal and written.
  • Computer/technology skills an asset.
  • Highly organized and independent worker.
  • Proactive 'can do' attitude.
  • Ability to work well with all levels of employees and guests.
  • Strong customer service orientation.